Frequently Asked Questions

1. Do you offer custom orders?

Yes! We absolutely love custom orders!

In addition to our ever-growing range of patterns, motifs, fonts and designs, we offer fully customisable options. Whether it's business merchandise, giftware or just something for your own home, we’ll source everything you need to bring your vision to life! Drop us an email at contact@poddytoddy.com.au with an overview of what you’re after and we’ll be in touch to organise a Personalised design consultation and quotation.

1. Can you personalise other items, or do you just offer embroidery?

Embroidery is an artform, as are other types of crafting (vinyl decals, laser cutting, engraving etc). We’re experts in using thread to create stunning embroidered designs, and therefore this is where we like to keep our products.

However, we’re always looking for opportunities to learn, and we’re part of an incredible community of talented crafters. If you’ve got an idea for a bundle which includes personalisation outside of what we offer, we can definitely send you in the direction of an artist who can bring your vision to life.

1. How long does it take to create my order?

While we have some ready-made bundles, the custom nature of our work means that most products are made to order in our studio. We typically commence work within 48 hours after receiving your order, and we aim to get it in the post shortly after that.

Check out our current work lead times and shipping info [here]. We’re all about transparency, so if there’s ever a delay, we’ll be sure to let you know!

1. I need an order quickly. Do you accept rush orders?

Sometimes, life happens. We end up leaving things to the last minute and need a miracle worker to make our dreams come true. We feel you!

Lucky for you, we just happen to be the legends you’re looking for! Reach out via email at contact@poddytoddy.com.au and let us know what you’re after, where you’re sending it, and when you need it. We’ll wave our magic wand, sprinkle fairy dust, and do our best to get it done for you!

1. How much is shipping? And how long does it take?

We ship orders throughout Australia and internationally using our preferred courier services. Your shipping costs vary depending on many factors, including order weight / size, your location, when you need it, current shipping demand on our couriers (we can control most things, but sadly not this).

Shipping is currently FREE on orders over $150, and a price estimate is included in your personalised quotation for custom orders. For international shipping, send us an email at contact@poddytoddy.com.au and we’ll send you a personalised timeline and cost estimate.

To check out our current standard shipping costs and lead times, visit our shipping page [here].

1. I want uniforms or other merchandise for my business. Do you offer bulk / subscription orders?

Absolutely! We’d love to chat with you about your personal business needs. Send us an email at contact@poddytoddy.com.au and we’ll be in touch for a complimentary design consultation.

1. Are your products safe for babies?

We source the finest materials, apparel and accessories for all our products, but especially our baby range. While the normal safety advice for dressing and giving toys to little ones should always be followed, you can rest assured knowing that your baby is dressed in luxuriously soft and safe fabric which is designed just for them.

1. How do I ensure the longevity of my product?

Our products are embroidered with care to ensure they are resilient enough to last the test of time. However, some fading and wear is to be expected with ongoing use and washing. You should always follow the garment / material care instructions included on the tag / with your order.

We understand some products hold sentimental value and will be placed in long term storage to preserve them. We’re always here to help. Reach out and we’ll get back to you with advice on how to best store / care for your purchase.

1. What if I’m unhappy with my order?

We’re confident you’ll be blown away with the quality of your purchase. However, we also understand that sometimes mistakes happen. While we’re unable to offer refunds for change of mind, if your order isn’t what was described, or it doesn’t live up to your expectations, contact us at contact@poddytoddy.com.au with your order number and we’ll be in touch.

1. My order is missing / damaged. What do I do?

Unfortunately, this happens. While we endeavour to ensure your package arrives safely and on time, shipping mistakes are out of our control, and they do happen. Please email us [here] with your order number and some photos of the damage, and we’ll be in touch to replace your order.

1. I’m in love, how can I show my appreciation for your work?

Yay! Welcome to our growing list of customers who have ordered and fallen in love with Poddy Toddy’s range!

We’re so happy you love our products, and we’d be so grateful if you referred us to your friends and family when they ask where you sourced the beautiful products you purchased from us.

Please feel free to leave us a review on Google or send us an email / DM on socials @poddytoddyembroidery. With your permission, we’ll share your review and add it to our website.

1. I’m an influencer. Do you offer collabs?

We’re always looking for ambassadors to add to our list of influencers and content creators. Contact us at contact@poddytoddy.com.au or via our socials @poddytoddyembroidery and we’ll be in touch with information about how we can work together.